I second what another reviewer said--the staff is either rude or completely incompetent. It was easy to book, but then when I had questions they wouldn't reply or if they did, they didn't answer the question even if black and white. Asked for a refund in accordance with their policy and I had to get USAA involved in order to get my refund due to lack of communication--two months later! We ended up using the airline provided kennel service, which didn't cost any extra and was so easy, they fixed the multi-week long nightmare Silver Birch caused in just a day in through two emails!EDIT: To what another reviewer said below about negative reviews being removed, Dean actually threatened me if I left a negative review!
Our girl London, was well taken care if when we used the Silver Birch kennels and Silver Birch was amazing at ensuring our girl got back to the states safely, even after last minute changes with final destinations. Highly reccomend!
Took care of my dog from start to finish. No worries or extra stress. Worth every penny.
Excellent service! Though I did not ship my dog through them and flew him with myself as checked cargo, the people at Silver Birch were more than helpful getting me set up. Not only did they help me determine the right kennel size for my dog, but they also sell the necessary equipment needed to ship. They most of all put together the kennel for me to ensure t was airport approved with the feeding trays attached, newspaper, zip ties, etc. I am so grateful for the assistance as it turns out my flight with my dog was seamless beginning to end. Should I ever need to ship an animal from the U.K. to/from again, Silver Birch is the company I would choose.
They handled our dog amazingly, they have 2 parts the pet jets and the kennel. Both ran from the same facility and staff. The pet jets part advised our customs paperwork and did a very efficient pickup for us at the airport. The kennel part dud an amazing job keeping our doggo happy and healthy. Everyone was nice and charismatic with both people and canines!
Silver Birch is a UK Veterinary Care based in Littleport, East of England. Silver Birch is located at Oak Ln, Littleport, Littleport, Ely CB6 1RS, UK.
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